Privacy Policy

Welcome to Pizza Inn. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pizzainn-new.click, place an order with us, or otherwise interact with our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site immediately.

This Privacy Policy applies to all users located in the United States. We comply with applicable federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other relevant regulations governing data privacy and consumer protection.

1. Who We Are

Pizza Inn is a food service business operating through the website pizzainn-new.click. We offer online ordering, menu browsing, delivery coordination, and related food services to customers across the United States.

• Business Name: Pizza Inn
• Website: pizzainn-new.click
• Email: [email protected]

For all privacy-related inquiries, requests, or concerns, you may contact us using the information provided in Section 15 of this policy.

2. Information We Collect

We collect several types of information in connection with the services we provide. This information is gathered in various ways — directly from you, automatically through your device, or from third-party partners. Below is a detailed breakdown of the categories of information we collect.

2.1 Personal Information You Provide to Us

When you interact with Pizza Inn — whether placing an order, creating an account, contacting customer support, or signing up for our newsletter — you may provide us with personally identifiable information, including but not limited to:

• Full Name: Used to identify you and personalize your orders.
• Email Address: Used for order confirmations, account management, and promotional communications.
• Phone Number: Used for delivery coordination and customer service follow-up.
• Delivery Address: Used to process and fulfill your food delivery orders accurately.
• Billing Information: Including credit/debit card numbers, billing address, and payment verification data (processed securely through third-party payment processors).
• Account Credentials: Username and password if you create an account on our platform.
• Dietary Preferences and Special Instructions: Any food customization notes or dietary restrictions you voluntarily provide with your order.
• Feedback and Survey Responses: Information you submit when participating in satisfaction surveys or leaving reviews.

2.2 Automatically Collected Usage Data

When you visit our website, we automatically collect certain technical and behavioral data through standard web technologies. This includes:

• IP Address: Your internet protocol address, which helps us identify your approximate location and prevent fraudulent activity.
• Browser Type and Version: Information about the web browser you are using.
• Operating System: The operating system on your device.
• Pages Visited: The specific pages and content you view on our website.
• Time and Date of Visit: Timestamps associated with your sessions.
• Referring URLs: The website or link that directed you to our site.
• Time Spent on Pages: How long you view particular sections of our website.
• Click Patterns and Scroll Behavior: Interaction data used to optimize user experience.

2.3 Device Information

We may collect information about the device you use to access our services, including:

• Device type (desktop, mobile, tablet)
• Screen resolution and display settings
• Unique device identifiers
• Mobile network information (if applicable)
• Hardware and software configuration details

2.4 Location Data

With your consent, we may collect precise or approximate geolocation data from your device to help streamline delivery services, auto-fill your address, or identify nearby Pizza Inn service areas. You may disable location sharing through your browser or device settings at any time.

2.5 Cookie and Tracking Data

We use cookies, web beacons, pixels, and similar tracking technologies to enhance your experience on our website. For detailed information on our use of cookies, please refer to Section 10 of this policy.

2.6 Information From Third Parties

We may receive information about you from third-party sources, including:

• Payment processors and financial institutions
• Social media platforms (if you connect your account or use social login)
• Marketing and analytics partners
• Delivery logistics partners
• Public databases and identity verification services

3. How We Use Your Information

Pizza Inn uses the information we collect for a variety of legitimate business and legal purposes. We process your data only where we have a lawful basis to do so, such as your consent, the performance of a contract, compliance with legal obligations, or our legitimate business interests.

3.1 Service Provision

• Processing and fulfilling your food orders
• Coordinating delivery logistics and estimated arrival times
• Managing your account and order history
• Sending order confirmation, receipts, and status updates
• Handling refund requests, disputes, and customer service inquiries

3.2 Analytics and Website Improvement

• Analyzing user behavior and website traffic patterns
• Identifying technical issues, bugs, or errors on our platform
• Testing new features, menu items, or promotional layouts
• Generating aggregate statistical reports for internal business decisions
• Understanding peak ordering times and popular menu selections

3.3 Marketing and Promotions

• Sending you promotional emails, discount offers, and loyalty rewards (with your consent)
• Personalizing your browsing experience and recommending menu items
• Running retargeting advertising campaigns via third-party ad networks
• Conducting sweepstakes, contests, or referral programs
• Notifying you of new menu launches, seasonal specials, or limited-time offers

You may opt out of marketing communications at any time by clicking "Unsubscribe" in any email we send, or by contacting us directly at [email protected].

3.4 Security and Fraud Prevention

• Detecting, investigating, and preventing fraudulent transactions
• Verifying user identity and protecting account security
• Monitoring for suspicious activity or unauthorized access
• Enforcing our Terms of Service and other policies

3.5 Legal Compliance

• Complying with applicable federal, state, and local laws
• Responding to lawful requests from government authorities or law enforcement
• Maintaining records required for tax, accounting, or regulatory purposes
• Exercising or defending legal claims

4. How We Share Your Information

We do not sell your personal information to third parties for monetary compensation. However, we may share your data in the following circumstances:

4.1 Service Providers and Business Partners

We work with trusted third-party service providers who assist us in operating our website and delivering our services. These providers are contractually obligated to protect your information and may only use it for the specific purposes we authorize. Examples include:

4.2 Legal Requirements

We may disclose your personal information when required by law or in good faith belief that such disclosure is necessary to:

• Comply with a legal obligation, subpoena, court order, or government request
• Protect and defend the rights, property, or safety of Pizza Inn, our customers, or the public
• Prevent or investigate possible wrongdoing in connection with our services
• Assist law enforcement agencies in their official duties

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website if such a change occurs and outline your options regarding your data.

4.4 With Your Consent

We may share your information with other parties when you have given us explicit consent to do so — for example, participation in joint promotions with partner restaurants or referral programs.

5. Data Security

Pizza Inn takes the security of your personal information seriously. We implement a multi-layered approach to data protection, incorporating both technical and organizational safeguards to minimize the risk of unauthorized access, disclosure, alteration, or destruction of your data.

5.1 Technical Safeguards

• SSL/TLS Encryption: All data transmitted between your browser and our website is encrypted using industry-standard Secure Socket Layer (SSL) and Transport Layer Security (TLS) protocols.
• Secure Payment Processing: Payment card data is handled by PCI-DSS compliant processors. We do not store complete payment card numbers on our servers.
• Firewalls and Intrusion Detection: We deploy firewalls and monitoring systems to detect and block unauthorized access attempts.
• Access Controls: Access to personal data is restricted to authorized employees and contractors on a need-to-know basis.
• Data Encryption at Rest: Sensitive data stored in our databases is encrypted using advanced encryption standards.

5.2 Organizational Safeguards

• Regular employee training on data privacy and security best practices
• Strict internal data access policies and role-based permissions
• Vendor due diligence and contractual data protection obligations
• Periodic security audits and vulnerability assessments
• Incident response procedures to address potential data breaches promptly

6. Your Privacy Rights

Depending on your state of residence within the United States, you may have specific rights regarding your personal information. We honor and facilitate all legally applicable rights. Below is a comprehensive overview:

6.1 Right to Know / Access

You have the right to request information about the personal data we have collected about you, including the categories of data, the sources from which it was collected, the purposes for which it is used, and any third parties with whom it has been shared. Under the CCPA/CPRA, California residents may submit a verifiable consumer request to receive this information covering the previous 12 months.

6.2 Right to Correction

You have the right to request that we correct any inaccurate personal information we hold about you. We will take reasonable steps to verify the accuracy of the corrected data and update our records accordingly.

6.3 Right to Deletion

You may request that we delete your personal information, subject to certain exceptions permitted by law. We may retain data where necessary to:

• Complete your pending transactions or fulfill contractual obligations
• Comply with legal requirements or regulatory mandates
• Detect and prevent security incidents or fraudulent activity
• Exercise or defend legal claims
• Support internal uses that are reasonably aligned with your expectations

6.4 Right to Data Portability

Where technically feasible, you may request a copy of your personal data in a structured, commonly used, machine-readable format so that you may transfer it to another service provider. This right applies to data you have provided to us directly.

6.5 Right to Opt Out of Sale or Sharing

Under the CCPA/CPRA, California residents have the right to opt out of the "sale" or "sharing" of their personal information for cross-context behavioral advertising purposes. Although Pizza Inn does not sell personal data for monetary value, we may share data with advertising partners in ways that qualify as "sharing" under the CPRA. To exercise this right, please contact us at [email protected] with the subject line "Opt Out of Data Sharing."

6.6 Right to Limit Use of Sensitive Personal Information

California residents have the right to direct us to limit the use and disclosure of sensitive personal information to only what is necessary to perform the services or provide the goods requested. Sensitive information categories under CPRA include precise geolocation data, financial information, and health-related data.

6.7 Right to Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights. This means we will not deny you services, charge you different prices, provide a different quality of service, or suggest that you will receive a different level of service as a result of exercising your privacy rights.

6.8 How to Submit a Privacy Rights Request

To exercise any of the rights described above, please contact us by:

• Email: [email protected] (subject line: "Privacy Rights Request")

We will respond to verifiable consumer requests within 45 days of receipt. If we need additional time, we will notify you and may extend the response period by an additional 45 days where reasonably necessary. We will verify your identity before processing your request to protect the security of your information.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Our general data retention principles are as follows:

Upon expiration of the applicable retention period, we will securely delete, anonymize, or aggregate your personal data in accordance with our data destruction procedures.

8. Cookie Policy Summary

Our website uses cookies and similar tracking technologies to enhance your experience, analyze traffic, and deliver personalized advertising. By using our website, you consent to the use of cookies in accordance with this policy.

8.1 What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They help the website remember your preferences, maintain your session, and collect analytical data about usage patterns.

8.2 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the basic functioning of our website, such as maintaining your shopping cart and session login.
• Performance Cookies: Collect anonymous data about how visitors use our website, helping us improve functionality and user experience.
• Functional Cookies: Remember your preferences (such as your delivery address or language settings) to personalize your experience.
• Targeting/Advertising Cookies: Used by us and our advertising partners to deliver relevant ads based on your browsing history and interests.
• Social Media Cookies: Enable social sharing buttons and may track your activity across platforms if you are logged into social media accounts.

8.3 Managing Cookies

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. Most browsers allow you to:

• View and delete existing cookies
• Block all cookies or third-party cookies
• Receive alerts before cookies are set

For more information about cookies and how to manage them, visit www.allaboutcookies.org. To opt out of interest-based advertising, you may also visit the Network Advertising Initiative opt-out page or the Digital Advertising Alliance opt-out page.

9. Children's Privacy

Our services are intended for use by individuals who are 18 years of age or older. Pizza Inn does not knowingly collect, solicit, or process personal information from children under the age of 13, or from minors under 18 without verifiable parental or guardian consent.

We do not direct our marketing efforts toward children and do not knowingly create accounts for individuals under 18. If we become aware that we have inadvertently collected personal information from a child under 13 without appropriate parental consent in violation of the Children's Online Privacy Protection Act (COPPA), we will take immediate steps to delete that information from our servers.

If you are a parent or guardian and believe that your child has provided personal information to us without your consent, please contact us immediately at [email protected] so we can take appropriate action.

10. International Data Transfers

Pizza Inn is based in the United States and primarily processes your data within the United States. However, some of our third-party service providers, technology partners, or cloud infrastructure providers may be located in or operate from other countries, which may have different data protection laws than your jurisdiction.

When your personal information is transferred outside of the United States, we take appropriate measures to ensure your data remains protected. These measures may include:

• Contractual data protection clauses with international vendors
• Ensuring recipients maintain adequate data protection standards
• Implementing encryption and access controls during cross-border transfers
• Conducting due diligence on the data protection practices of third-party processors

By using our website and services, you acknowledge and consent to the transfer and processing of your information as described in this section.

11. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services — such as social media platforms, payment portals, or promotional partner pages. This Privacy Policy applies solely to information collected by Pizza Inn through our website and services.

We are not responsible for the privacy practices, content, or security of third-party websites. We strongly encourage you to review the privacy policies of any third-party sites you visit through links on our platform before providing them with any personal information.

12. Do Not Track Signals

Some web browsers offer a "Do Not Track" (DNT) feature that sends a signal to websites requesting that your browsing not be tracked. At this time, there is no universally accepted standard for how websites should respond to DNT signals, and our website does not currently respond to DNT requests. We will continue to monitor developments in this area and update our practices as industry standards evolve.

California residents, however, retain the right to opt out of the sharing of personal data for cross-context behavioral advertising purposes as described in Section 6.5 of this policy.

13. California-Specific Privacy Rights

If you are a resident of California, you are entitled to the following additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

• Right to Know: You may request disclosure of the personal information we have collected, used, disclosed, and sold about you in the past 12 months.
• Right to Delete: You may request deletion of personal information we have collected from you, subject to legal exceptions.
• Right to Correct: You may request correction of inaccurate personal information we maintain about you.
• Right to Opt Out: You may opt out of the sale or sharing of your personal information for cross-context behavioral advertising.
• Right to Limit Use of Sensitive Personal Information: You may request that we limit the use of sensitive categories of personal information to necessary service purposes only.
• Right to Non-Discrimination: You will not face discrimination for exercising any of your California privacy rights.

California residents may submit requests by emailing [email protected]. We will verify your identity before processing your request and respond within 45 days as required by law.

Additionally, California's Shine the Light Law permits California residents to request a list of all third parties to whom we have disclosed personal information for direct marketing purposes during the preceding calendar year. To make such a request, contact us at the email address above.

14. How to File a Complaint

If you believe that your privacy rights have been violated or that we have not handled your personal information in accordance with applicable law, you have the right to file a complaint with the relevant regulatory authorities.

14.1 Internal Complaint Process

We encourage you to first contact us directly so that we may investigate and address your concerns. Please reach out to:

• Email: [email protected] (subject: "Privacy Complaint")

We are committed to acknowledging your complaint within 10 business days and resolving it within 45 days. If your matter is complex, we will keep you informed of the extended timeline.

14.2 External Regulatory Bodies

If you are not satisfied with our response, or if you prefer to contact a regulatory authority directly, you may file a complaint with the following bodies:

• Federal Trade Commission (FTC): The FTC enforces consumer protection laws, including unfair or deceptive data practices. File a complaint at www.ftc.gov/complaint or call 1-877-FTC-HELP (1-877-382-4357).
• California Privacy Protection Agency (CPPA): If you are a California resident, the CPPA enforces the CPRA. Visit cppa.ca.gov for more information.
• State Attorney General's Office: Residents of other states may file complaints with their respective state attorney general's consumer protection division.

15. Contact Information

For all privacy-related questions, requests, complaints, or inquiries regarding this Privacy Policy, please contact us using the information below:

We will make every effort to respond to your inquiry promptly and thoroughly. When submitting a privacy-related request, please include sufficient identifying information so that we can verify your identity and process your request accurately. Do not submit sensitive financial information (such as full credit card numbers) via email.

16. Updates to This Privacy Policy

Pizza Inn reserves the right to update, modify, or replace this Privacy Policy at any time to reflect changes in our business practices, applicable laws, or technological developments. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page
• Post a prominent notice on our website homepage
• Send an email notification to registered users (where required by law)

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website or services after the effective date of any changes constitutes your acceptance of the updated policy.

17. Legal Basis for Processing

Pizza Inn processes your personal information on the following lawful bases, in accordance with applicable U.S. federal and state law:

• Consent: Where you have given clear, informed consent for specific processing activities (e.g., marketing communications, non-essential cookies).
• Contractual Necessity: Where processing is required to fulfill an order, execute a transaction, or provide services you have requested.
• Legal Obligation: Where we must process your data to comply with applicable federal, state, or local laws and regulations.
• Legitimate Business Interests: Where processing is necessary for our legitimate interests (e.g., fraud prevention, website security, business analytics), provided those interests are not overridden by your rights and freedoms.
• Vital Interests: In rare circumstances, where processing is necessary to protect the life or safety of an individual.

This Privacy Policy is effective as of July 1, 2026, and supersedes all previous versions.