Refund Policy

At Pizza Inn, customer satisfaction is at the heart of everything we do. We understand that sometimes an order may not meet your expectations, and we are committed to making things right. Please read this Refund Policy carefully to understand your rights and our obligations regarding refunds, cancellations, and exchanges for food orders placed through our website pizzainn-new.click.

This policy applies to all purchases made through our website and is governed by applicable United States federal and state consumer protection laws, including the Federal Trade Commission (FTC) Act and relevant state regulations.

1. Our Commitment to Quality

Pizza Inn takes great pride in delivering fresh, high-quality food products to every customer. Every order is prepared with care and attention to detail. However, we acknowledge that errors can occur — whether in preparation, delivery, or order processing — and we are dedicated to resolving any such issues promptly and fairly.

We encourage all customers to review their order confirmation carefully before submission to minimize errors. If you experience any issue with your order, please contact us as soon as possible so we can assist you effectively.

2. Eligibility for Refunds

A refund may be issued under the following circumstances:

• You received the wrong item(s) that differ from what you ordered.
• Your order arrived in poor condition, including food that is spoiled, contaminated, or significantly different from what was described.
• Your order was never delivered and is confirmed lost by our delivery system or partner.
• You were charged incorrectly or charged more than once for the same order.
• A significant portion of your order was missing upon delivery.
• The food quality was substantially below the standard described on our menu (e.g., severely undercooked or overcooked items).
• You cancelled your order within the eligible cancellation window (see Section 8).

3. Timeframes for Refund Requests

To be eligible for a refund, you must report the issue within the following timeframes:

Refund requests submitted after these timeframes may not be honored. We strongly encourage customers to inspect their order immediately upon receipt and contact us right away if any problem is found.

4. Non-Refundable Items and Situations

The following are generally not eligible for a refund:

• Orders that have been consumed or substantially consumed before a complaint is raised.
• Dissatisfaction based solely on personal taste preferences when the order was prepared correctly as specified.
• Orders where incorrect delivery address was provided by the customer.
• Requests for refund made beyond the eligible timeframe as listed above.
• Promotional, discounted, or complimentary items received as part of special offers.
• Delivery fees, unless the non-delivery is confirmed to be our fault or that of our delivery partner.
• Orders modified by the customer after preparation has begun.
• Issues caused by the customer's own actions, such as leaving food unattended after delivery notification.
• Gift cards, vouchers, or promotional credits purchased or redeemed.

5. How to Request a Refund

Requesting a refund from Pizza Inn is simple. Please follow the steps below:

1. Step 1 — Document the Issue: Take clear photographs or videos of the food item(s) in question. This documentation will help us assess your claim quickly and accurately.
2. Step 2 — Contact Us: Reach out to our customer support team via email at [email protected] or visit our website at pizzainn-new.click. Please include the following information:
   • Your full name
   • Order number or confirmation number
   • Date and time of the order
   • Description of the issue
   • Photographs or evidence of the problem
   • Your preferred refund method
3. Step 3 — Acknowledgment: Our customer service team will acknowledge your refund request within 1 business day of receipt. You will receive a reference number for your case.
4. Step 4 — Review: Pizza Inn will review your request and supporting documentation. We may contact you for additional information if needed. A decision will be communicated to you within 3 to 5 business days.
5. Step 5 — Resolution: If your refund is approved, we will process it according to the timeframes described in Section 6. You will receive a confirmation email once the refund has been processed.

6. Refund Processing Times by Payment Method

Once a refund has been approved, the time it takes to receive your funds depends on your original payment method:

Please note that while Pizza Inn processes refunds promptly upon approval, the actual posting of the refund to your account is subject to your financial institution's policies and may take additional time beyond our processing period.

7. Partial Refunds

In certain situations, Pizza Inn may issue a partial refund rather than a full refund. Partial refunds may apply when:

• Only a portion of your order was incorrect, missing, or unsatisfactory, while the rest was delivered and prepared correctly.
• The issue reported affects only one item in a multi-item order.
• A coupon, discount, or promotional credit was applied to the order, and only the net paid amount for the affected item is refundable.
• The food was partially consumed before the issue was reported, reducing the refundable amount proportionally.
• Delivery fees are determined to be partially refundable based on the nature of the complaint.

The amount of a partial refund will be calculated based on the price of the affected item(s) at the time of purchase, minus any applicable discounts or promotions. Our customer service team will communicate the partial refund amount clearly before processing.

8. Cancellation Policy

We understand that plans can change. Our cancellation policy is as follows:

8.1 Online Orders

You may cancel your order within 5 minutes of placing it, provided that preparation has not yet begun. Because our kitchen team begins working on orders quickly to ensure freshness, we are unable to cancel orders once preparation has started.

To cancel an order, please:

1. Log in to your account on pizzainn-new.click.
2. Navigate to your active orders.
3. Select the order you wish to cancel and click "Cancel Order."
4. If the option is unavailable, contact us immediately at [email protected].

8.2 Cancellations Due to Pizza Inn Error

If Pizza Inn cancels your order due to reasons on our end — such as an inability to fulfill the order, an ingredient shortage, or a system error — you will receive a full refund automatically within the timeframes stated in Section 6. You will also be notified by email.

8.3 Late Cancellations

If you attempt to cancel an order after preparation has begun, your request may be denied and no refund will be issued. In exceptional circumstances, a store credit may be offered at the discretion of Pizza Inn's customer service team.

9. Exchange Policy

Due to the perishable and consumable nature of food products, Pizza Inn does not offer direct item-for-item exchanges in the traditional sense. However, if you received an incorrect item or an item that did not meet our quality standards, we may offer the following alternatives at our discretion:

• Replacement Order: We may offer to prepare and deliver the correct item at no additional charge, subject to availability and operational capacity at the time of the request.
• Store Credit: In lieu of a replacement, we may offer store credit equivalent to the value of the affected item(s), which can be used on your next order.
• Full or Partial Refund: As described in Sections 6 and 7 of this policy.

The resolution offered will depend on the nature of the issue, the time elapsed since the order was placed, and operational feasibility. Our goal is to ensure you leave every interaction with Pizza Inn satisfied.

10. Dispute Resolution Process

If you are not satisfied with the outcome of your refund request, you have the following options to resolve the dispute:

10.1 Internal Escalation

You may request that your case be escalated to a senior customer service representative or a manager. Please email us at [email protected] with the subject line "Refund Dispute Escalation" and include your case reference number. We will respond within 2 to 3 business days with a final determination from a senior team member.

10.2 Chargeback Rights

You retain the right to file a chargeback with your credit card issuer or financial institution as permitted under applicable law and the terms of your card agreement. Please be aware that initiating a chargeback without first attempting to resolve the matter with us may result in the suspension of your Pizza Inn account pending investigation.

10.3 Consumer Protection Agencies

Customers in the United States may also file a complaint with the following agencies if they believe their consumer rights have been violated:

• Federal Trade Commission (FTC): www.ftc.gov
• Consumer Financial Protection Bureau (CFPB): www.consumerfinance.gov
• Your state's Attorney General's consumer protection office.

10.4 Informal Resolution

Before pursuing formal dispute resolution channels, we encourage all customers to work directly with us to reach a mutually satisfactory resolution. Pizza Inn is committed to handling all complaints in good faith and in a timely manner.

11. Fraud Prevention

Pizza Inn monitors refund and cancellation requests to prevent abuse and fraudulent claims. We reserve the right to deny refund requests that appear to be made in bad faith, contain falsified information, or reflect a pattern of repeated abuse of our refund policy. Accounts found to be engaging in fraudulent refund activity may be suspended or permanently banned from our platform.

12. Changes to This Refund Policy

Pizza Inn reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on our website at pizzainn-new.click with an updated effective date. We encourage customers to review this policy periodically to stay informed of any updates. Your continued use of our services after changes are posted constitutes your acceptance of the revised policy.

13. Contact Us

If you have any questions, concerns, or would like to submit a refund request, please do not hesitate to reach out to our customer support team using the contact details below: